If there’s one thing I’ve learned over the past couple of years working closely with the purchasing and marketing teams at NCIX, it’s that you should never spin something around the assumption that something will go wrong with your product/your server/whatever else.

It’s little things like instead of writing “Please go through your invoice carefully in case we missed something” compared to “The package should include all items listed on the invoice”. It’s subtle, but it makes a difference.

Sheesh.